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Instructions on withdrawal

(Only applies to consumers residing in the EU and Brazil)

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Kenhub GmbH, Wurzner Straße 154a, 04318 Leipzig, Germany, telephone: +49 30 568 381 85, E-Mail: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

Model withdrawal form

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you made use of our services during the withdrawal period, you shall pay us an amount (calculated as a proportion of the cost of full contractual coverage) that corresponds to the amount of time you used our services until communicating your withdrawal from this contract.

Model Withdrawal Form (Only complete and return this form if you wish to withdraw from the contract.)

  • To Kenhub GmbH, Wurzner Straße 154a, 04318 Leipzig. Germany, phone: +49 30 568 381 85, e-mail: [email protected]:
  • I/We (*) hereby give notice that I/We (*) are withdrawing from my/our (*) contract of purchase of the following goods (*)/for the provision of the following service (*),
  • Ordered on ()/received on (),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only required if this form is sent by post or fax),
  • Date

(*) Delete as appropriate.